Support

Technical Issues

• Atomixer reports a missing MSVCR71.dll file. What is this?
  
• Atomixer does not run on my computer.
  
• I do not know how to update my computer drivers! What can I do?
  
• My drivers are up to date but I still cannot run Atomixer! What else can I do?
  
• The animation in Atomixer seems choppy. What's going on?
  
• I simply cannot run Atomixer, period!
  
• Atomixer features an online score board. Do I need an internet connection to play the game?
  
• I won't play Atomixer because I don't like games making unsolicited online connections!
  

• How do I unlock the full version of the game?
  
• Do I need an internet connection to install the game?
  
• What should I do with the serial key you e-mailed me when I ordered the game?
  
• What if I need to reinstall the game?
  
• What if I reformat my hard drive, upgrade my computer or replace my old computer with a new one?
  
• What if I lose my serial key and need to reinstall the game?
  
• What happens if I cannot unlock the full version of the game?
  
• Can I install the game on more than one computer at a time?
  
• Can I buy one of your games as a gift?
  

Technical Issues

C:\Program Files\SharkbaitGames\Atomixer

Atomixer does not run on my computer.
This problem may be due to obsolete drivers on your computer. Please update your graphics and sound drivers and try running the game again.

I do not know how to update my computer drivers! What can I do?
Open the Atomixer program group in the Windows Start menu and click on the Atomixer (Compatibility Mode) icon to run the game. This is a special mode that makes minimal use of your graphics hardware and is hence more likely to run without problems.

My drivers are up to date but I still cannot run Atomixer! What else can I do?
Try running the game in compatiblity mode as described in the previous answer. If you are still unable to run the game we may be able to help you if can provide us with the error log file named NGLError.log that is created in the game's installation directory. This file contains technical information describing the errors that occured during execution of the game.

The animation in Atomixer seems choppy. What's going on?
Atomixer is designed to make best use your computer's processing power by delegating all graphic rendering tasks to your computer's specialised graphics hardware. If you run Atomixer in Compatiblity Mode or if the game fails to detect appropriate graphics hardware, it defaults to using the computer's main processor to render graphics, potentially causing a slight drop in the game's performance and graphical quality.

I simply cannot run Atomixer, period!
We do our best to ensure our games run on as many computer comfigurations as possible. We are also commited to our customers and will do our utmost to solve technical issues with our games. Sometimes however, we are unable to provide a solution in a timely manner and, in line with our 60 Day Money Back Guarantee, we will be pleased to give you a full refund of the game.

Atomixer features an online score board. Do I need an internet connection to play the game?
No. If you do not have an internet connection or Atomixer is unable to connect to the internet-based score board, you can still play the game but will not be prompted to submit your scores online.

I won't play Atomixer because I don't like games making unsolicited online connections!
The first time you run Atomixer, an Options dialog box automatically pops up to allow you to configure the game. The Check Online Hi-Scores checkbox in the dialog box controls the online score board feature. If this checkbox is enabled, the game matches your score against the online scoreboard after every play session and notifies you score qualifies for the online ranking. If the checkbox is disabled, the online check is not performed. Howver, note that even with the checkbox disabled, you cam still access the online score board by selecting the Online filter in the hi-score screen.
 

Purhcasing Issues

1. Run the game from the desktop, quick-launch bar or the Start menu. A trial screen will appear.
2. Click the Enter Key button to open the Enter Serial Key dialog box.
3. Copy the serial key from the order email and paste it into the edit field of the dialog box.
4. Click OK to confirm the serial key.

Do I need an internet connection to install the game?
No. An internet connection is only needed to process the payment of the game and for delivery of the order e-mail containing the serial key. To install the game on a computer not connected to the internet, write down the serial key provided in the e-mail and key it in manually in the trial screen.

What should I do with the serial key you e-mailed me when I ordered the game?
Write it down and keep it in a safe place for later reference. If you need to reinstall the game, you may still use the serial key originally provided with the order.

What if I need to reinstall the game?
You may reinstall the game any number of times by using the serial key provided in the order e-amil.

What if I reformat my hard drive, upgrade my computer or replace my old computer with a new one?
You may still use the original serial key to reinstall the game on your upgraded or new computer. The serial key is only tied to your specific order and is not tied to your hardware.

What if I lose my serial key and need to reinstall the game?
Contact Sharkbait Games and supply your order details as proof of identity. You will be supplied with the original or a replacement serial key.

What happens if I cannot unlock the full version of the game?
Contact Sharkbait Games for further assistance.

Can I install the game on more than one computer at a time?
No, the end user license agreement (EULA) grants you the right to install and use one copy of the game. You are free however to install and play the game on another computer provided you uninstall it from the original computer.

Can I buy one of your games as a gift?
Yes. Simply purchase the game and give the URL to the game install file (or a downloaded copy) together with the serial key supplied in the order e-mail to the intended recipient. Please do not apply the serial key on your trial copy of the game as this constitutes acceptance of the license for your personal use and not that of the intended recipient.